Speech from CEO
Mr. Shepherd Chen
Senior vice president of Telephone Banking, Citibank Taiwan
Director of Information Department, Citibank Taiwan
Director of the banking system, IBM Greater China
How to transform into the digital age, become an industry leader at new era ? CEO - Shepherd Chen said: "Core Business" represents today's success; "Innovation Business" is the key for tomorrow's success! Telexpress Innovation Service R & D Center, Social Commerce team, and Intelligent Interactive service team have started a journey with innovative thinking and exquisite service experience design. By using the shared SaaS (Software as a Service) cloud platform model, we are able to provide brands three integrated Digital Transformation Platforms for providing truly omni channel customer experience.The three platforms are:"Intelligent Interactive service platform" - to provide a deeper warmer and more personalized Artificial Intelligence interaction services."Social Commerce business platform" – deliver seamless & Integrated omni channel E2E Experience." Integrated social experience management platform" - provide a premiere social experience based on customer's centric view.